Chipsworld Help Pages

Please be aware that the CHIPS web shop operates independently to the CHIPS stores. If you have a query regarding a product purchased in one of our stores, please refer back to the store from which you purchased the item.

If you have a question about an order placed through our website please contact us and we will get back to you with a response as quickly as possible. Stores cannot deal with orders placed online.

If you have a query regarding an order purchased before 5th November 2008, please contact us on 0844 880 5684 or post@chipsworld.co.uk.

In order to help you obtain a response more quickly we have compiled a list of our most frequently asked questions and hope that you will be able to find your answer from this. Alternatively you can send your question through our website contact form and we will get back to you with a response as quickly as possible.

We hope you find shopping on our site easy and enjoyable. On these pages you'll find the answers to the most frequently asked questions (FAQs).

Most common questions across all categories

• What is the expected delivery time for my order?
• I have been informed that there is a delay with my order. When can I expect to receive the item?
• How do I return an order?
• How do I make a change to my order?
• How do I cancel my order?
• How do I know when an order is dispatched?
• What do I do if I've received incorrect/faulty goods?
• When will I receive my refund/replacement after returning an item?
• What does product availability mean?
• Which service is used for deliveries?
• What are DVD and Games Classifications?

If you can't find what you're looking for, please visit our Contact us page for details on how to get in touch.