I live on a remote island in the Pacific Ocean, will you send an order to me?
Yes, as long as you have some form of postal service we will send items to you.
I want to speak to someone about my order. How do I do that?
Unlike many online retail sites we are staffed by real people who pride themselves on offering a personal service. You can contact us on 01642 227348 between 9.30am & 5.00pm every week day.
I need an item by tomorrow, can you get it to me?
If you call us on 01642 227348 before 3pm on a week day and we have the item in our main warehouse we can ship the same day to addresses in mainland UK subject to the appropriate postage costs being paid.
I emailed you on Friday night/Saturday/Sunday and you haven’t answered me yet?
We apologise, but fortunately our bosses do allow us some time off to recharge our batteries and we don’t operate a 24-hour service. A rest means we are able to work twice as hard during the week and, anyway, orders wouldn’t reach you any quicker as we can’t post the products to you at the weekend.
I placed an order by mistake and how do I cancel it?
If you ordered less than an hour ago you may be able to reverse or cancel your purchase. If that fails and the item hasn’t been marked as dispatched contact us at firstname.lastname@example.org as quickly as possible and we will try to stop the dispatch process. If we can do this, we will refund your money after the order has been cancelled. If we are unable to stop the order because it has been dispatched, then you can return it to us. We will then issue a refund subject to our returns terms & conditions and a handling fee.
I placed an order and it still isn’t marked as dispatched. What’s going on?
Stock can be stored in a number of locations across the UK. Orders are dealt with in order and we are able to pick and pack most as it reaches the top of the list. However, some items do take us time to acquire which can cause a delay. We try to keep you informed if there is going to be a long delay. We only mark items as dispatched on the days they are collected by Royal Mail. Items are collected each week day and will not be sent at the weekend.
Where’s my stuff?
Firstly, we apologize for the delay. Please check your order online and it will tell you when the item was posted. You will have also been sent an email telling you it's on its way. Unfortunately, we can’t fit tracking devices to our parcels so once we have handed it over to the Royal Mail we don’t know where it is either. The majority of our parcels are delivered on time but occasionally they are delayed, lost or destroyed. Please visit our shipping page for estimated delivery times. If your item has been sent Recorded Delivery you will be able to visit the courier’s website to obtain more information. We will be happy to send a replacement or issue a refund once the “delivery time limit” has passed or the item has been returned to us by the courier.
item you sent is faulty and I want to return it. How do I do that?
Firstly, please accept our apologizes. On rare occasions items fail to work when they reach you. Please visit our Returns page.
If I buy an electrical item from you can I return my old one to you?
Yes we offer a trade in service through all our stores were we will give you a value against other goods, if the item has no value we offer a free re-cycling service on a like for like basis. We will then make sure the item is recycled , for details please pop in to any CHIPS store or email email@example.com
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.